Frequently Asked Questions
Discover everything you need to know about your Creed experience.
Are your fragrances genuine Creed products?
Yes, all products sold on Creed Fragrances UK are 100% authentic, sourced directly from the House of Creed in France to ensure the highest quality and heritage standards.
What are your shipping options within the UK?
We offer complimentary standard delivery on all UK orders over ÂŁ50. Express next-day delivery is also available for orders placed before 1:00 PM GMT, Monday through Friday.
How should I store my Creed fragrance to maintain its quality?
To preserve the integrity of the natural ingredients, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations.
What is your return policy for opened bottles?
Due to hygiene and safety regulations, we can only accept returns on products that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.
Do you offer fragrance samples?
We provide two complimentary samples with every full-sized bottle purchase, allowing you to explore other iconic scents from our collection.
Why does my latest bottle smell slightly different than my previous one?
Creed uses a high percentage of natural ingredients. Just as wine vintages vary, slight variations in crops from year to year can result in subtle differences in scent profiles, making every batch unique.